WorkplacEXperience

OUR 2021 ANNUAL SURVEY IS NOW OPEN!

This is the second annual survey to research how the field of Employee and Workplace Experience is evolving. You will be asked to prioritize different employment values and specifically how much value you place on different aspects of your workplace experience. Examples of values: Ability to contribute to projects with visible impact, A culture of inclusion, Support of my growth and development, Work flexibility that maximizes my performance, Provision of necessary resources to do my job, and so on. There are a total of 45 values and you will see a small subset to ensure we follow the protocol for this conjoint analysis.

EXECUTIVE SUMMARY

World of work is changing

The work environment is uncertain and changing fast. Organizations have to adapt to distributed work.

Workers expectations

are changing

Consumer-centricity has influenced a shift in workers’ expectations about what work experience could be.

Time to innovate the workplace

Opportunity to use the crisis as a trigger to change how the workplace works to create an effective and productive work experience.

We conducted a half-year long study into Workplace Experience (EX) practices across many organizations.

WorkplacEXperience (EX)

is the cumulative experiences workers have with an organization

before, during, and after their employment journey,

designed to maximize organizational and individual success.

01

THE STUDY

22-question survey
301 respondents
20+ interviews with HR leaders across a broad range of organizations at different EX maturity levels
Literature review

Goals:

understand the state of maturity of EX practice across industries
review established and emerging practices
identify practical steps organizations can take to transform EX

02

METHOD

This report contains key findings from the survey and interviews:

Current EX landscape and maturity
Key focus areas and scope of EX
Organizational change required to implement EX

In addition, we provide recommendations on how to accelerate and amplify the impact of EX programs.

03

DISCOVERIES

Our study shows that a growing number of organizations are undertaking transformational efforts to provide consumer-grade experiences to their employees. Curating the EX is becoming the next-generation source of organizational vitality as it taps into previously overlooked drivers of employee engagement and performance.

Get Executive Summary