WELCOME TO
WORKPLACEXPERIENCE
A PRACTICAL GUIDE FOR EVOLVING HR PRACTICES
EXECUTIVE SUMMARY
World of work is changing
The work environment is uncertain and changing fast. Organizations have to adapt to distributed work.
Workers expectations
are changing
Consumer-centricity has influenced a shift in workers’ expectations about what work experience could be.
Time to innovate the workplace
Opportunity to use the crisis as a trigger to change how the workplace works to create an effective and productive work experience.
We conducted a half-year long study into Workplace Experience (EX) practices across many organizations.
WorkplacEXperience (EX)
is the cumulative experiences workers have with an organization
before, during, and after their employment journey,
designed to maximize organizational and individual success.
01
THE STUDY
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22-question survey
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301 respondents
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20+ interviews with HR leaders across a broad range of organizations at different EX maturity levels
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Literature review
Goals:
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understand the state of maturity of EX practice across industries
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review established and emerging practices
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identify practical steps organizations can take to transform EX
02
METHOD
This report contains key findings from the survey and interviews:
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Current EX landscape and maturity
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Key focus areas and scope of EX
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Organizational change required to implement EX
In addition, we provide recommendations on how to accelerate and amplify the impact of EX programs.
03
DISCOVERIES
Our study shows that a growing number of organizations are undertaking transformational efforts to provide consumer-grade experiences to their employees. Curating the EX is becoming the next-generation source of organizational vitality as it taps into previously overlooked drivers of employee engagement and performance.
